Думки експертів та користувачів від клієнтів SharkServers:
SharkServers offer true 24/7 customer support and will help with issues that other hosts would ignore, such as fine-tuning customer website to increase speed, or install software as per customer requirements. Choose from 3 shared hosting, 4 VPS plans, or configurable dedicated servers.
I was a customer of SharkServers for about a year, but had to change hosts due to their lack of customer service, over charges, large spans of downtime.
Let me summarize: - I honestly had to wait more than 7 days to hear back from customer support on multiple occasions even when I selected "high priority." - I was on the plan where I paid each month. I was constantly notified that I had past due invoices even though I had auto-pay on and had proof that I in fact overpaid SharkServers (after 5 inquires over the span of 3 months they never attempted to respond to any of my inquiries about refunding my overpayments). To this day I have had to accept my losses (I'm talking like $60-$70 in overpayments). - The final straw was when my sites were down for over 10 hours straight due to a DDoS attack. The customer service was exceptionally rude in this instance. I will attach how SharkServers responded to me when I simply asked them more details of the status.
Thankfully I switched to a new hosting company and also eventually transferred my domains from them. It took almost 2 weeks and multiple attempts to contact them to get them to help transfer my domains. I could not just leave their service without warning others in good conscious. Please beware of this company.
I would need to point out that the slow response was due to your impatience - you need to understand that we provide unmanaged service. What you asked for was something completely opposite. Moreover, you were rude to our staff, which is another reason why we didn't want to talk with you very much. As a small host, we and our customers are like a family. Rudeness towards us will only result in us asking to leave our services, as we only cater to polite and friendly people. Have a nice day!
Thank you for the response. I believe I was very kind, rated five stars, and even donated money via PayPal to SharkServer support staff each time on a few occasions whenever I got a response in under 3 days out of kindness. Other people on the internet also have written reviews of their accidental overpayments and you guys refusing to repay them...reminder: I am still owed money and have always been completely ignored about it, even in your response just now. Also, forgot to mention, one day out of nowhere, my SharkServer account suddenly "did not exist" and I can no longer sign in to view past invoices, etc...as if to cover up the evidence? I am a very nice person and very patient. In fact I waited 3 months to be responded to about the overpayments until I submitted an appeal through paypal (too late for PayPal's process). I'm 100% satisfied with my new host and domain services with another company. It's time you're held accountable by the public knowing the truth.
I'd rather let it slide, but you're now on an all-out lying mode. You opened PayPal disputes for service already received, so how exactly are we owing you anything? Also, I can't see any high priority ticket where we'd be late with an answer - the only tickets that have slower response times are those where the issue does not affect service availability. Simply put, marking a ticket titled "Domain transfer" as high priority does not mean it will be handled as such, as domain transfers do not have any impact on service availability. This was just an example, but I hope you get the point.
Let me keep the facts simple. First of all, I never got any response after 5 support tickets on this exact matter over 3 months and this is the first time you finally responded to the matter at all and you call me a lair. The fact you can't even correct the facts I am giving to you with exact numbers and never have proves I'm right. All the following numbers are for hosting services only and do not count domain names: I should have paid a total of $95.28 for a single hosting (shared) plan that was invoiced each month (7.62 each month) for this amount between Sept 12, 2015 - October 17, 2016. However somehow I was charged 7.62 twice a month mysteriously starting in January and didn't notice I was double paying until October. I should have paid 95.28 at this point. I had paid $169.08 by this point and thought no big deal, I'll just ask billing support for the refund. Like I said, no response until now for months.
I made a claim on PayPal to get back what I was owed. They automatically deny auto payments in their claims process.
After 3 months of no response with billing support on this exact matter (I gave them the $ numbers multiple times too) suddenly this is my final act of warning others that even though you are a loyal, nice customer with all documentation and facts, twith are willing to steal your money and hope you just give up on it. Well I'm giving up but not without the public knowing about it.
Hello. Let's clear up the false idea that you eventually respond to all support tickets. You never replied to at least five of my support tickets at all after three months of waiting to confirm I overpaid. On this topic of overpayment I could have made any amount of support tickets and you wouldn't have responded because you are a immoral company and didn't care. You owe me MANY more refunds than the ones I requested through paypal. In October alone I was charged 3 times for the one "shared hosting" service. There was just one invoice on file for that month and I got charged in full 3 times on the same invoice (within 2 weeks). I did not have any late payment obviously since auto pay was on. That's just one of the facts backed up by PAYPAL ITSELF. For 10 months in a row I was charged twice and didn't notice until recently. I should've been just charged one time a month for your shared service like I was during the first 5-6 months of using the same service. Seems simple enough? You guys right now are acting like you never read my support tickets, but I've perfectly explained the exact amounts you owe me five times in support tickets, Ben. I told you how much I am owed (exact number was between $60-$70) and I never got ANY response after 3 months. Not even "we'll look into it" or telling me I was mistaken. I heard no responses until now which is the first time you acknowledged what I'm even saying. After immoral support provided, I completely expected your response calling me "lair" after all I've been through, but for the sake of your PR, please don't do this to anyone else. I hope my post will help others.
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