1&1 vs xozz.com 2021

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this address, for this I used their website, they approved of my location and allowed me to order the internet. I then proceed to pay the router and temporary usb stick in order to have wifi until they complete the installation. These things arrived within two days. For the next month and a half I kept receiving generic emails apologizing for delays or emails asking where in the building exactly my flat was located. They have also at some point sent me an email saying they could not send me what they need for installation because I gave them a wrong address and things could not be delivered, even though I had received the router with no issues several weeks earlier. I received at least 5 same emails to which I all responded. When I said I do not want to receive this same email anymore, I received a letter with the same questions, with the addition of them telling me that the flat number I gave them does not exist and I made a mistake. I then contacted my landlord, just to check, and the number was correct. I told them this, they replied that their services are not available for my address even though the initial check said otherwise, said sorry and requested I send the router back. That is 2 months of paying for their prepaid usb stick and the router, not getting internet installed in my flat, for them to just absolutely nonchalantly say that they will not do it. I am absolutely disappointed and would not recommend dealing with them.
Funnily, after they suspended my contract, I still received generic emails ensuring me someone will come to install the internet within the next week.

se then they will reply on live chat and after that not reply no response very very very poor service by them this is the sister company of Leapswitch Networks Pvt Ltd. before 3-4 years a go service are to better but when Leapswitch Networks Pvt Ltd. has taken over this xozz after that not proper service even not providing Cpanel They don't have any proper technical support. they provide open source cpanel, which don't works. I just wasted my 4 days on creating a database and meanwhile no support from xozz in short ALL TYPE OF PROBLEM WITH XOZZ, NOT GOOD SERVER, NO MAIL SUPPORT, NO LIVE CHAT SUPPORT Be aware from this Fraud Company.