A2 Hosting vs Hostking 2021

hat to try next. They are very professional and competent.

re I broke it by installing a caching plugin into my wordpress and they were willing to help. I like that they are 24/7 as I can also count on someone to be around when needed using their live chat. I also have no issues with the speed of my website. It runs nice and fast. Keep up the good work guys

to store your files online. It was provided by this company. After placing a fee files there I got a polite email stating if I needed more space I could purchase it from them. No terms of service violations. Fast forward almost a year? And a few days ago I get strongly worded email accusing me of violating terms of service by placing files with them. Yet they provided the software and sent me an email encouraging me to buy more space. But the email from a few days insisted I remove my files within 48 hours "or else". Yet they also gave me the option purchasing a different package that would allow me to keep the files there. But a a steeper price. You must act immediately.
I did as instructed. I cleaned everything from their server and closed my account. Then I get an email stating "thank you for taking swift action to remove your files. We can now reinstate your access since you removed them"
Thanks. But no thanks. I dont need your service. Just like you can change your mind and later tell me I must remove my files or else. I too can change my mind and not use your servicr.
So now I say thank you. Thank you for refunding my unused funds.
I'm done with this company.

elp me. She helped me, but she signed me up for the wrong package - which I let go, cause I just needed hosting asap to move all my sites and leave the problematic host behind. Then, after migrating 2 of my bigger sites late that evening, I went to bed happy that I got those two sites moved and I could now rest - only to wake up with all 4 sites I uploaded broken. I'm talking files missing broken. While asking support for support, I also jumped in trying to fix my sites, and I managed to get the most important one fixed. The answers I got from support was "support" I guess, but still, no one answered the question WHY this happened. I got a follow-up email, and luckily there was still one site broken, and I replied with the broken site details, and just got a response that it seems like the theme might be broken - which I knew, but I needed to know WHY this happened - If I download all my files from one server, upload it to a new server, TEST IT AND IT WORKS, and the next morning it's broken, surely something had to happen? Moving on - all things considered, I didn't have the time to fight over things I got fixed myself. Today I got working again, and whap - in the middle of my work, the site stopped working. Started chatting with support, and after sending me screenshots of the site "working his side", I raised Dean's screenshot game with about 6 screenshots of sites not responding "on my end". He sent me a message I didn't understand, and then he disappeared. I was still asking about a customer care department and WHY this happened and HOW I can prevent this from happening again, but Dean felt he did his part. The following day - today - I saw my tickets were closed - without it being resolved, or even an answer on any of my questions. Still no word from any form of customer relations/support. I tried live chat again but was left hanging. I called in and asked if they could call me back - which never happened. I called in again and was informed that management was in a meeting. About 10mins later, I got a call and was informed that I exceeded my file limit, and this was the reason my sites were broken - if you are not keeping track, this was now the THIRD reason. I asked to speak to management, again and was told he went on lunch. I emailed the management email address I was given, and that bounced. I'm busy deleting 3 of my sites, cause, to access anything, I need more space on the server. Still no word from anyone at HostKing.
UPDATE: I emailed, phoned, live chatted, and tried contacting them on Facebook - still waiting a response