Afrihost vs Site5 2021

and mobile I am comfortable
Wow Afrihost support is top, enjoy abusing them left and right and centre always ready to assist Gershom M wow
Thank you

up on the streets as my sister built for my husband my fur baby and I. We moved in I finally got a job again and I decided to install fibre. Since my sisters household uses Afrihost and has for years against my intuition I went with her advise. It Took Afrihost one full month to install the fibre and the add they had up said one week for installation (no apology was received) after numerous phone calls and a full on temper tantrum the technical guy who was subcontracted by Openserve to do the install actually sorted out the problem and explained to me what needed to happen and my fibre was installed the very next day. Now two months down the line they don't execute their debit from my bank and decide to double debit the account this month. When i contacted them all i got for my efforts was a "sorry for the inconvenience caused" which thoroughly pushed up my blood pressure. When I told them I'd like to cancel I was promptly informed of a R999 cancellation fee that I will need to fork out. since I have not been with them for six months yet and also that their money back guarantee is not valid for fibre clients. I am beyond furious because now I am stuck with them for another four months. In my estimation since I am an unhappy customer they can be an unhappy service provider and I will be giving them bad reviews on every site that allows it. This I believe will balance the scales between HORRIBLE customer services and an unsatisfied customer. I think that these big companies need to be reminded that the customer pays their salaries and if they loose enough customers they may end up having to shrink their company size which may re-instill the proper work ethic they seem to have thrown away when they became a big fish in a small pond.

ing with our projects:
- Login stopped working
- You could not even reset the password (email not received)
I had the most frustrating time with the support.