I have been a customer of Godaddy since 2013 without too many issues. Might be because I've not really utilized my products as much as I could have.
Now I have had my company website running via a Wordpress package for the p
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ast couple of years. Within the last few months, I've been noticing more errors, time offline etc. Its been causing all kinds of issues to me having this downtime.
You can only truly judge a company on how good they are, and how they deal and resolve problems when they arise, what mechanisms they have in place to support their customers as any good organisation should have. I spoke to the customer svc team on many occasions and they've always been good generally BUT the last few times , being offline has been causing me major problems.
I was getting put offline more and was told that there was an Issue from Godaddy with hosting space etc and They're working on it . no firm dates, times for a solution.
Please note that my site is an e-comm subscription based website and my ONLY source of business now. I was told that I can upgrade my plan but would need to pay for migration even though they know it's an issue on their side which can take upto 10 days ! and that's it.
I put in a complaint email and on the 9th Sept and spoke to someone at the end of the month. During this period again , my site had come offline.
During this period too, I had developers working on the site who were having major problems updating custom code work, and uploads that should have taken 30 mins or so, spanned over days with more cost and no website either, they were also onto Godaddy tech support and got fed up. My site disappeared yet again and this time so did the backup restore points ? functions that I had just been using and have used on a regaular basis, meaning that all the work that I had paid for, custom code and customer accounts had also gone ! My site reverted back to a version from August ?! when I had used this feature a few days prior and it worked and I had no issues. There has been error after error and I have lost out on so much time and business etc. My business was falling off a cliff YET Godaddy did not have the empathy or customer support to respond with a reasonable and timely solution for all my lost time and revenue . There are still errors occurring with them but I've completely lost the will to carry on chasing them, Hence this write up and further action that I'll be taking. If you have a business that relies 247 on being online, an ecom site etc
AVOID GODADDY LIKE THE PLAGUE . Small businesses have it hard enough without organisations like Godaddy making it 10 times harder.
Please look elsewhere for your web support etc.
I will do my upmost to raise awareness so other businesses do not face such a diabolical situation.
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