ing they only have an email & ticket system in place and usually I would get a reply within 10mins-4hours depending, but. They have very friendly staff who have helped me with my website a lot! and if they can't do anything on their side they send me in the right direction so I can get my problems resolved. I would also like to add that their pricing can seem a bit much but after using their services I can comfortably say am much happier here than my previous hosting provider.