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I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people using the (TSO Host) service are two sandwiches short of a picnic. Either way,... Розгорнути something seems amiss.
I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.
I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!
I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons... Розгорнути : a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting. Згорнути
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From being a decent, honest and supportive company, TsoHost recently became all that a company shouldn't be. I have been with them for many years and I was pretty happy, but now they have repeatedly messed up, migrated, chang... Розгорнути ed several of their settings and type of platforms, while drastically reducing, when not totally cancelling, their customers support. They claim it's 24/7/365 with Live Chat, but Live Chat does not exist!! They have cancelled their phone services and what is worst is that their support ticket service has become excruciatingly slow and inefficient. I have had several occasions when my website froze, emails not working, setting unexpectedly changed and now they are requiring their clients (me) to adjust some DNS record settings, of which obviously I have no clue...and they are not offering any support. AVOID TsoHost at all costs! Згорнути
To Whom It May Concern
We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours.
As an o... Розгорнути rganization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Harpreet Singh Kapur
Minds At Development LLC
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office Згорнути