Title: 6 Years With Hosting.com, but Extremely Disappointing Support During a Critical Outage
I have been a customer of A2 Hosting, now Hosting.com, for almost six years, managing approximately 150 cPanel accounts for my digital agency, Ozzun S
...olutions.
Since October 29, 2026, my reseller hosting service has experienced serious disruptions due to repeated DDoS attacks, IP null-routing, server overload, and website downtime.
I understand that DDoS attacks can affect any hosting provider. However, **my biggest disappointment has been the poor incident management and extremely slow technical support.**
During this critical situation:
- Support responses have sometimes taken 8–15 hours.
- Different agents repeatedly provided the same generic responses.
- My clients' websites experienced prolonged downtime and 503 errors.
- I personally configured Cloudflare protection across my accessible domains as instructed.
- Despite following their recommendations, server performance and email issues continued.
- No dedicated technical engineer took clear ownership of resolving my case.
I also offered to pay additional charges for advanced DDoS protection or an alternative hosting solution, but I did not receive a satisfactory recovery plan.
**The most frustrating part is that approximately 150 client accounts depend on this infrastructure, yet urgent technical support has been extremely disappointing.**
After six years of trusting Hosting.com, this experience has seriously affected my confidence in their services.
A reliable hosting provider should not only offer good uptime but also provide timely communication, technical expertise, and practical solutions during emergencies.
I sincerely hope Hosting.com's senior management reviews my experience and takes responsibility for improving the support and recovery process.
**My Rating: 1/5 based on this incident and my recent support experience.**
Tanveer Ahmed
Founder, Ozzun Solutions (Private) Limited
