This company is a sham, they are fraudulent in what they do. They lose your data when they transfer your sites, oh but they apologize.
They use Pay
...Pal subscriptions to take your money, then they send you late notices even though it's been paid. They later try and use those automated late notices against you. They take your money and mark your invoices as cancelled. I've seen it all.
They up their prices and don't tell you, yet still take your money, they give you a suspension warning, take your sites down 5 minutes after the warning, you pay them what they want, I still don't know what the money was for, all the invoices state there wasn't an issue. If they raised the prices, then why didn't they send another PayPal subscription link and ask you to cancel the other one? I guess that's too easy.
They don't acknowledge that you have paid, you have to open a ticket and say hey I paid, can I have my sites back now? Then tell you they terminated you instead of just a suspension like their email said and won't give your data back, so all of your hard work is down the drain, oh but they will give you two months free, $107USD value is what you are told. What about the thousands of hours of work that went into our 51 sites?
This company is a fraudulent company. They should be held accountable for the bad things they do to people and their websites! Stay away, it's not worth all that they put you through. They say one thing and in the next they say another. They are just trying to cover their A$$e$ by changing their wording all the time. Plus they are a bait and switch company.
Please, please don't go through what we have gone through with them. Had this been a year ago, I would have given them a glowing review even though they did lose some of my data in a transfer, that was my bad for not having it backed up. But now it takes them 2 days to answer a support ticket and they were just going to keep our money and never let us know they instead of the suspension letter we got, that we were actually terminated. As to what we owed them for, well I have all of the paid invoices in which it shows we didn't owe them anything else, but they asked for more money and it was paid so we could get unsuspended and get our websites back, but they swindled us, they have our content/data and won't restore it. So as I have told them, they have charged me for something I don't have and that I should charge them for my time spent on those websites. I will also be turning them into the BBB.
Also to hostadvice.com, I love your service and spoke to one of your reps and will be going with a web host your recommended. But I wish to give LinusFox them a score of 0, but your system is making me choose stars, which will give them a 2, "sigh".
